Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our service vehicles are fully stocked with common replacement parts, including motors for major brands. For emergency situations, we offer 24/7 service and can typically arrive within 30-60 minutes in our primary service areas. Complex motor issues may require ordering specific parts, but we'll always provide a clear timeline and temporary solutions if needed.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage doors is typically caused by several factors: age and wear (most motors last 10-15 years), electrical issues like power surges, lack of maintenance causing the motor to work harder, improper door balance putting strain on the motor, environmental factors like extreme temperatures, and physical obstructions causing the motor to overwork. Regular maintenance can significantly extend your motor's lifespan.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes, we offer flexible financing options for larger projects including industrial and commercial door installations. We work with several financing partners to provide options that fit various budgets, including 0% interest for qualified buyers on terms up to 18 months. During your free consultation, we'll discuss all available financing options and help you find the best solution for your project.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, depending on the complexity of the project. This includes removing the old door, installing the new door and opener, testing all safety features, and cleaning up. Commercial or custom installations may take longer. We always provide a time estimate during your consultation.

Question 5

What's included in your 2-year warranty?

Accepted Answer

Our 2-year warranty covers all labor and workmanship on every service we provide. If anything we installed or repaired fails due to our work within two years, we'll fix it at no charge. This is in addition to any manufacturer warranties on parts and equipment. We stand behind our work because we're confident in the quality of our technicians.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained to service all major garage door and opener brands including LiftMaster, Chamberlain, Genie, Craftsman, Amarr, Clopay, Wayne Dalton, and many more. Whether you have a vintage door or the latest smart opener, we have the expertise and parts to keep it running smoothly.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. This includes lubricating all moving parts, checking spring tension, testing safety features, inspecting cables and rollers, and tightening all hardware. Regular maintenance extends the life of your door, prevents unexpected breakdowns, and ensures safe operation for your family.

Question 8

Are your technicians background checked and insured?

Accepted Answer

Absolutely. Every Gilchrist Garage Doors technician undergoes a thorough background check before joining our team. We're fully licensed, bonded, and insured for your protection. Our technicians are also OSHA compliant and Master Certified, so you can trust that qualified professionals are working on your property.

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